"You have an outstanding team of professional Merchandisers of which we are proud to have representing the Pfaltzgraff Brand for the last five years.They not only provide great merchandising service to our stores, they go over and above to meet the needs of Pfaltzgraff and the accounts we serve.
Your team at RAC has worked directly with us to customize your services to meet our merchandising objectives. Your On Line reporting, Digital Pictures, and Internet Site have proved to be very effective for us to receive feedback and provide communication to the field.
I think it is very important to acknowledge the support you have given us in the many special requests that have been made on a constant basis. Your commitment to 'get it done' regardless of whatever challenge is involved has been incredible.
Our department store business has seen a solid improvement this spring
due to the hard work and dedication of the RAC Merchandising Team. The
professionalism of your Merchandisers is second to none."
Kate Stillion, National Merchandising Coordinator. Pfaltzgraff
"I want to thank you for the pictures from the Boise store. I was
(with the pictures) able to persuade the store manager to make the move..."
Mary Anne Visco, Buyer. Macy’s
"Hearing [on a conference call] from all the merchandisers from
around the country... expressing a concern of how to better their stores
business gave me the knowledge that Retail Assistance Corporation has
a knowledgeable, dedicated staff that wants to succeed in my stores...their
comments helped me in making changes that increased sales! Thank you."
Brian Hoke, Buyer. Macy’s
"...the store reports you provided were extremely helpful. We maximized
the business in those stores (Garden State Plaza, Augusta...) that you
brought to my attention through the service reports. Without these reports,
we would have lost sales."
Seymour Daiches, Senior Buyer. Macy's
"The secret shopping and analysis that you did provided us the platform
to have internal contests between stores. This helped us increase our
customer satisfaction rating for the last three straight months."
Dean Ianucilli, Store Manager. Lord & Taylor
"The Observation from the field reports enabled my account managers
to have meaningful conversations with their buyers. We were able to impact
the business in the individual stores based on your reporting systems."
Harold Rosenberg, General Manager. Gillette
"Your group was able to get the stock counts updated correctly at
J.C. Penney. We had been floundering with incorrect stock counts according
to their computer systems. Since they have been updated sales increased
by 22% within the first month!"
David Schildkraut, Sales Manager. Samsonite
"The information that you (Retail Assistance Corporation) provided
on the competitive issues relating to my business assisted me in overcoming
sales objections placed on me."
Natalie DeJean, Sales Manager. Bebe
"The caliber of your employees at Retail Assistance Corporation
far exceeds any other firms. Those people I worked with obviously worked
retail before..."
Tom McCormick, Buyer. Macy's East
"The merchandisers not only put out missing stock and made the displays
look inviting, but they taught the associates in the stores to sell our
products. This was always a challenge for us given the technical aspect
of writing instruments."
Harold Rosenberg, General Manager. Gillette
"...Retail Assistance Corporation's team of merchandisers are consistently
one of the best at product display..."
Joel Friedman, Divisional Merchandise Manager. Lord & Taylor
"Thank you for one of the most productive seminars I have ever attended.
Donna engaged the department and we all learned more about handbags, construction,
leathers, stitching and dying than we ever thought possible. Even Kim
who has been selling handbags for over 15 years learned a lot."
Kathy Swant, Divisional Store Merchandise Manager. Bloomingdale's
”We were so pleased with working with you and RAC, you will be
our first choice for any new projects...”
Jennifer Kunish, Divisional Vice President, Manager of Selling Services,
Macy’s Merchandising Group
“Your team has always been professional, arriving on time and staying
until the job is complete. This fall we are opening more than 70 new stores
and I know that any vendor you (RAC) is involved in I don’t have
to worry about.”
Chris Timm, Kohl’s
“You guys are the best! Period.”
John Lesseu, Kangol